Payments & Returns How do I pay for my order with Tracy Gilbert Designs? PayPal & Credit Cards Payments are currently managed by PayPal and Stripe, both of which are secure payment providers. Your card details remain completely secure throughout the whole transaction. Bank Transfer The option of payment by bank transfer is also an available. However, your order will not be processed until the payment has cleared. Please quote your order number as the reference on the bank transfer. Pricing & Delivery The prices paid for goods that you order are as set out on our website. All of our prices are in Euro inclusive of VAT. You will be billed in Euros and if you purchase from outside of the Eurozone, factors such as currency fluctuations and credit card charges may make a difference to the final amount billed on your credit card. Our delivery charges are set out on our website. Please note that it might not be possible to deliver to some locations. We cannot be responsible for any actions of local customs authorities and you will be responsible for payment of all import duties and taxes of any kind. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give is correct and accurate and that there is someone to sign for and take delivery of the goods from the delivery service used. You will become the owner of the goods you have ordered when they have been delivered to you subject to our having received full payment of all sums due including any delivery charges. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or damage. All prices inclusive of 23% Irish sales tax. Irish sales Tax is not payable for orders placed from outside the European Union. All import duties and local taxes are the responsibility of the customer So what’s the returns policy? Subject to the piece not being a bespoke piece made for you personally, you have a cooling off period of 7 working days from the date you accepted delivery of your goods. You may cancel your order with us at any time up to the end of the seventh working day from the date you received your ordered goods. You do not need to give any reason for canceling your order nor will you have to pay any penalty.   Please note that it may not be possible to stop an order from being dispatched. You can notify us by email at [email protected] or by telephone on +353 (0) 833793765. If the items have already been delivered to you, your right to cancel your order for the goods you have ordered is subject to:
  • You not having worn or damaged the goods.
  • You calling or emailing Tracy Gilbert Designs within 7 working days of taking delivery of your goods and receiving a Returns Authorisation number (RA). The goods must be returned to us within 14 days of your receiving your RA number:
i With both goods and packaging in their original condition ii Securely wrapped If you have complied with the refunds requirements above, you will receive a full refund of the price paid. Returns of items ordered will be at your own risk. It is your responsibility to ensure that the goods are insured when returned to us. You are obliged to keep all items delivered in your possession until you return them to us and to take all reasonable care of the goods while they are in your possession. If you fail to do this we may have a right to claim compensation from you. If you do not return the goods within 14  days of canceling your order we reserve the right to arrange for their collection at your cost which cost may be recovered by deducting the relevant sum from the refund due to be credited to you. This provision does not affect your statutory rights.
  • The item(s) cannot be a Bespoke Special Order, which, due to their unique nature, cannot be exchanged or returned.
  • Sales taxes and import duties for all non EU countries will not be refunded.
Once you have notified us that you are canceling your order, we will process the refund due to you as soon as possible and the relevant sums will be refunded using the same method originally used by you to pay for the goods.